Shipping Handling
We always make an effort to provide free shipping in the Republic of the Philippines via ground service. Our product page will state if any product has “free shipping” or not. Orders shipping to USA, Alaska, Hawaii, Puerto Rico and Canada are subject to additional shipping charges. Please email at info@kpfcmedical.com for shipping estimates.
If client completes any order online for any product where it is explicitly stated on product page: "shipping is not included, please email for quote", kpfcmedical.com will not process the order until shipping charges are approved and paid by the client. Even if the checkout cart shows $0.00 shipping, kpfcmedical.com will not be responsible for providing free shipping.
Products are shipped directly either from the manufacturer or the distributor. Upon request, we will provide clients with information about stock status and availability of specific products, from the manufacturer or distributor. Every manufacturer has their own production schedule and inventory programs, as an authorized retailer, we will provide clients information about specific product availability and shipping times.
We strictly follow the manufacturer or distributor return and warranty policies
If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund.
Customers will be notified when their shipment is ready to be shipped along with the tracking number. However, we encourage our customers to ascertain the current stock and backorder status of products before placing the order online. Special order items, custom items and heavy items might take longer time to ship. For special items, additional shipping charges might apply due to item’s weight, size and dimensions. Please email info@kpfcmedical.com for exact shipping quotes on such items.
International Shipping
Global shipping is available through kpfcmedical.com, restrictions will apply on certain products for international shipping due to manufacturer global sales policies. Global shipping requires shipping estimates as per product weight and dimensions, please email us at info@kpfcmedical.com for shipping quote. Please provide product name, SKU#, description and delivery address for quick response. International customers are responsible for customs, taxes, and levies which may be assessed by their local authorities.
Inside Delivery
This shipping option is delivery to the first point of entry of your house or garage. The service provider will not come inside your house. If inside delivery is requested to an office or apartment building, that delivery will be to a ground floor lobby or receiving area only. Additional charges apply.
Disclaimer
Most vendor warehouses do not guarantee true overnight, next day delivery. For such requests, customer should email at info@kpfcmedical.com. Some KPFC Medical vendors do not accommodate next day shipping requirements. KPFC Medical customer care executive will be able to inform if overnight shipping is available for your particular product depending upon manufacturer and distributing vendor circumstances /policies.